CONSUMER PRIVACY POLICY
COMPANY
WTSLN Fintech Private Limited, (hereinafter referred to as “WhatsLoan/ we/ our”) takes note of the expectations of its customers (hereinafter referred to as “customer/ you/ your”) with regard to privacy, confidentiality and security of Personal Information that is with WhatsLoan. Keeping Personal Information of Customers secure to prevent any misuse thereof is the purpose of WhatsLoan.
WhatsLoan is strongly committed to protect the privacy of its customers and has taken all necessary and reasonable measures in line with the best industry practice to protect the confidentiality of the customer information and its transmission through website and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy Commitment or in terms of the ‘Terms of Use’ of Website or agreement, if any, with the customers.
This Privacy & Security Policy (hereinafter referred to as “Policy”) explains how we protect Personal Information provided to our websites such as www.WhatsLoan.com (hereinafter referred to as “Website”) & our other co-branded site http://ndtvmoney.WhatsLoan.com (hereinafter referred to as "Sites") and how we use that information in connection with our service offered through the Website (hereinafter called as "Service").
PERSONAL INFORMATION
Personal Information (which may be a Personal Sensitive Information “PSI”) means any information /data /documents/details that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the WhatsLoan, is capable of identifying such person.
APPLICABILITY
This Policy is applicable to the Personal Information (including but not limited to details pertaining to your name, parentage, marital status, nationality, state of residence, city of residence, email address, date of birth, gender, contact number/mobile number, user ids, passwords, recent photograph, signature image, e-KYC through UIDAI, Aadhaar based e-Signature and other Know Your Customer (KYC) documents like address proof, identity proof, income proof, PAN or such other personal valid documents/details accepted for concluding a financial transaction) which are shared/ uploaded by you, as and when you avail the products and services vide the online application forms and questionnaires through usage of Website and which WhatsLoan may become privy to.
By visiting and/or using our Website, you agree to this Policy. Further, this policy applies to all current and former visitors to the Website and to our online customers. It is strongly recommended for you to revisit this page periodically to review the most current version of the Policy. WhatsLoan reserves the right at any time, at its sole discretion, to change or otherwise modify the Policy without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Policy. However, if we make any material change to the Policy, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective.
EXPRESS CONSENT
a) You while providing the details/documents over the Website, including but not limited to Personal Information as mentioned hereinabove, expressly consent to WhatsLoan (its affiliates and business partners) to contact you, to make follow up calls in relation to the services provided through the Website, for imparting product knowledge, offering promotional offers running on Website & various other offers offered by its partners on the Sites.
b) The usage of the Website may also require you to provide consent for keying in/ uploading your Personal Information and Sensitive Information (including but not limited to user ids and passwords), as may be necessary to process your application through the Website. Sensitive information keyed in/ uploaded shall be required for enabling hassle free, faster and paperless (to the extent possible) processing of applications for financial products so opted / availed by you.
c) You hereby authorize and expressly consent us to share your demographic and Personal Information with third parties including but not limited to Credit Information Companies to do an aggregate check of your credit profile and for WhatsLoan to send you targeted communications and offers by agreeing to the Terms of Use while accessing the Website. You hereby also consent WhatsLoan to procure credit information and indicative scores from the credit information companies on your behalf.
d) If you are no longer interested in sharing your Personal and Sensitive Information, please e-mail your request at:[email protected]. Please note that it may take about 72 business hours to process your request. In furtherance to your usage of the Website, you expressly waive the Do Not Call (DNC) / Do Not Disturb (DND) registrations on your phone/mobile numbers for contacting you for this purpose. Hence, there is no DNC / DND check required for the number you have left on our Website. Such modes of contacting you may include sending SMSs, email alerts and / or telephonic calls.
e) WhatsLoan reserves the right (and you expressly authorize WhatsLoan) to share or disclose your Personal Information/ Sensitive Information when WhatsLoan determines, in its sole discretion, that the disclosure of such information is necessary or appropriate under the law for the time being in force.
PURPOSE & USAGE
WhatsLoan will not sell or rent your Personal Information to anyone, for any reason, at any time. However, we will be sharing your Personal Information/ Sensitive Information with our affiliates and business partners, where we feel that they will be able to assist you better for the purpose of underwriting and approval of your credit card, loan and approving investment in Mutual Fund or any other financial product transaction/related transaction. WhatsLoan uses the information collected and appropriately notifies you to manage its business and offer an enhanced, personalized online experience to you on its Website. By registering on the Website you authorize WhatsLoan to send texts and email alerts to you and any other service requirements, including promotional mails and SMSs Further, it enables WhatsLoan to:
a) Use Analytics usage on the Website and to improve our Service;
b) Send you any notices, offer alerts and communications relevant to your use of the Service;
c) Enable you to apply for certain products and services for which you have chosen to apply;
d) Carry market research, project planning, troubleshooting issues, detecting and protecting against error, fraud or other criminal activity;
e) Bind third-party contractors that provide services to WhatsLoan and are bound by these same privacy restrictions;
f) Comply with all applicable laws and regulations;
g) Enforce WhatsLoan Consumer Terms of Use.
In the event that you access the Service as brought to you by one of our partners either through the Website (www.WhatsLoan.com) or on being redirected from a co-branded URL otherwise referred to as a white-label site, your name, e-mail address, mobile number, date of birth, employment type, residency status, income details/proofs, Form 26 AS, PAN, details of loan / credit card/ Mutual Fund applied for and loan, credit card and Mutual Fund status or any other financial product status as may be provided to that partner when your application is submitted and whenever the status of application is updated. WhatsLoan has a business relationship with these partners and you may not opt-out of sharing your information with these partners if you have applied via a co-branded URL or directly through the Website as the case may be.
For availing the Service such as applying for a loan, credit card, Mutual Fund or any other financial product we will require you to provide/upload on the Website the details such as a your name, parentage, marital status, email address, nationality, location, mobile number, PAN, employment & income details/proofs, Form 26 AS, recent photograph, signature image, other Know Your Customer (KYC) documents like address proof, identity proof and personally identifying information about a potential co-loan applicant (should you select this option), and to participate on our forum boards, a username (collectively the "Registration Information").
You may opt out of location based services at any time by editing the setting of your browser.
In order to provide your bank statement or payslip electronically along with your loan application, you also must provide your third-party account credentials ("Account Credentials") to allow WhatsLoan to retrieve your account data at those other financial institutions ("Account Information") for your use. Your Account Credentials are only used once to retrieve your bank statements/payslips and are not stored in our system. However, WhatsLoan shall not be liable to you against any liability or claims which may arise out of such transactions being carried on your own accord.
We may also use third party service providers to provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your Personal Information for purposes unrelated to the product or service they're providing. We require such third parties to maintain the confidentiality of the information provide to them.
SHARE & DISCLOSURE
WhatsLoan does not disclose sensitive personal data or Personal Information including SI of a customer except as directed by law or as per mandate received from the customer / applicant. Upon your written request WhatsLoan will provide you with information on whether we hold any of your personal information. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions is met:
a) To help complete a transaction initiated by you
b) To perform support services through a third party service provider, provided it conforms to the Privacy Policy of the WhatsLoan and your prior consent to do so is obtained
c) You have willingly authorized it
d) The disclosure is necessary for compliance of a legal obligation or as required by law, such as to comply with a subpoena, or similar legal process
e) The information is shared with Government agencies mandated under law
f) The information is shared with any third party by an order under the law
g) When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
There are number of products/services such as loans, credit cards, mutual funds,insurance offered by third Parties on our Website, such as lenders, banks, credit card issuers, mutual funds and insurance companies . If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies. WhatsLoan is not responsible for their privacy policies.
CHANGE OF REGISTRATION
If your Registration Information provided to us when you had applied for a product on our Website or Sites changes, you may update it whenever you apply for a new product via our Website or Sites. To review and update your Personal Information and to ensure that the same is accurate while your application is in process, you may contact us at [email protected].
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will respond to your request within a reasonable timeframe. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
SMS & EMAIL
We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting WhatsLoan or third-party products. WhatsLoan’s Website subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails/SMS, such as email/SMS alerts. The above services are also provided by our partners.
YOUR LOG FILES
This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use the collected log information about you to improve services offered to you, to improve marketing, analytics, or Website functionality.
ANALYTICS
WhatsLoan and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
SHARING OF YOUR PERSONAL INFORMATION
There are varied products and services, such as loans, credit cards, Mutual Fund, Insurance-General and Life and other financial products offered by third parties on our Website, such as lenders, banks, credit card issuers and mutual funds, insurance companies .If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their respective privacy policies. You must keep in mind the practices of these external services providers before deciding to use their services. WhatsLoan is not responsible for their privacy practices.
BLOGS & TESTIMONIALS
By signing up with us , you consent to WhatsLoan to post your testimonial along with your name. If you want your testimonial removed please mail to WhatsLoan at [email protected].
If you use a blog or other public forum on Website, any information you submit there can be read, collected or used by other users and could be used to send you unsolicited messages. WhatsLoan is not responsible for the Personal Information you choose to submit in these forums.
SIGN IN POLICY
Single Sign-On: You can log in to our Website using sign-in services Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your sign-in information, name and email address to link between the sites. Social networking media services like Facebook & Twitter give you the option to post information about your activities on this Website to your profile page to share with others within your network.
Links to 3rd Party Sites: Our Website includes links to other websites whose privacy practices may differ from those of WhatsLoan. If you submit your Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you
SECURITY OF DATA
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at [email protected].
We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect WhatsLoan online accounts and systems from unauthorized access.
When you register for the Service, WhatsLoan requires a password from you for your privacy and security. WhatsLoan transmits information such as your Registration Information for Website or Account Credentials securely.
WhatsLoan has been verified for its use of SSL encryption technologies. However, it is important to understand that these precautions apply only to our Website.
LOGIN ID AND PASSWORD
You are responsible for maintaining the security of your Login ID and Password, and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at [email protected]. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the WhatsLoan Terms of Use.
If you have any security related concern, please contact us at [email protected]. We will work closely with you to ensure a rapid and personal response to your concerns.
CONTACT
If you have complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to [email protected].
The name and contact details of the contact person : Managing Director, WhatsLoan(WTSLN Fintech Private Limited), No 305, Classique Mansion, 6th Cross, HAL II Stage , Indiranagar, Bangalore -560008.
The effective date of this Policy, as stated below, indicates the last time this Policy was updated and materially changed.
POLICY EFFECTIVE DATE : April 1, 2020.